Terms And Conditions

Last update on 2024-03-27

  1. General Terms

    1. These terms and conditions constitute the legal agreement between you and us in respect of your use of the BingoCafe website and any other remote product that we may offer from time to time including, without limitation, any BingoCafe module or tablet applications or websites and downloadable client (the "Service").

    2. By having opened an account, you acknowledge that you have read and agree to be bound by these terms and conditions, including our privacy policy and the rules of our website.

    3. Throughout these terms and conditions "the company", "we", "our" or "us" refers to the bingocafe.com website and/or Ellipse Entertainment Ltd. Where we refer to "the website" we mean the bingocafe.com website as found at the URL www.bingocafe.com.

    4. These terms and conditions apply equally irrespective of whether the Service is accessed via desktop browser, mobile browser, mobile device, tablet device or any other device (each a "Device").

    5. Any specific conditions contained within the various product terms and conditions shall, where appropriate, be equally applicable to all other products.

    6. We recommend that you print these terms and conditions and store them along with all confirmation emails, transaction data, specific game rules and payment methods relevant to your use of the Service accessible via bingocafe.com site. These terms and conditions are subject to change (as set out below).

    7. All bets and wagers accepted by us are subject to these terms and conditions. It is a condition of holding an account with bingocafe.com that you agree to accept these terms and conditions. By registering, you are deemed to have fully accepted and understood these terms and conditions. Your attention is also drawn to our privacy policy, which describes how we deal with and protect your personal information and by accepting these Terms and Conditions you are also acknowledging and accepting that policy.

    8. We reserve the right to make changes to these terms and conditions. Any changes will be published on the bingocafe.com website, and where significant, you will also be notified thereof. These terms and conditions shall be governed by and interpreted in accordance with the laws of Alderney and you agree to submit to the non-exclusive jurisdiction of its Courts.

    9. You are not required to participate on our website or utilise the Service, and such participation if elected by you is at your sole option, discretion and risk.

  2. Company and Regulatory information

    1. Ellipse Entertainment Limited has its registered office situated at 5B, First Floor, St Anne’s House, Victoria Street, Alderney, GY9 3UF. The company is licensed and regulated by the Alderney Gambling Control Commission under license no. 145 C1, C2 and 193 C2A.

  3. Opening an account

    1. To have access to our gambling services, you must open a deposit account with us. We do not operate credit accounts.

    2. Upon opening an account on either our download or mobile product, you may be offered sign-up bonuses. The current sign-up bonus offer can be found here.

    3. If you have not made an initial deposit then you will have any balance in your free Bonus Bucks account reversed one month after registering that account.

    4. Only one bingocafe.com account is permitted per person. In the case of a customer opening more than one account, we reserve the right to suspend and close duplicate accounts, and make void any bets placed. Funds forfeited by you in this manner will be donated to a charitable organisation that focusses on education and treatment of gambling addicts and their families.

    5. A maximum of two accounts is permitted to be registered per household. We reserve the right to close duplicate or additional accounts, and to make void any bets placed in duplicate or additional accounts. Funds forfeited by you in this manner will be donated to a charitable organisation that focusses on education and treatment of gambling addicts and their families.

    6. Upon opening an account, you agree and confirm that we may email you promotional material and/or communicate with you by other means (including SMS, post, automated calls and personalised calls) about our offers, promotions, prizes, newsletters and games until such time as you communicate with us that you no longer wish to receive such communications. You agree that you will notify us by either

      1. clicking on an unsubscribe tag that is linked to these various forms of communication which enables you to opt out of receiving the promotional correspondence mentioned, or

      2. in the case of emails, you will submit your request at the `unsubscribe page` which is linked from the home page of the website, or

      3. you will amend your preferences in the My Accounts section of the website for the preferences shown, or

      4. you will contact our support team who are available 24/7 by clicking on the live help links on the website and advise them of your wish to unsubscribe from any communication method.

  4. Account checking provision

    1. By registering for an Account, you agree that we may perform verification checks from time to time to confirm your personal details (including, but not limited to, your age, identity and residence) and your payment information, together the "Customer Information") that you have given us ("Verification Checks").

    2. In order to satisfy our regulatory obligations and protect the security of your Account, we may perform Verification Checks at any time during the term of the Agreement.

    3. In order to carry out the Verification Checks, we may supply the Customer Information you have given us to third party agencies. They will check the Customer Information against any databases (public or private). You agree that we may process, use, record and disclose the Customer Information you have given us and that such Customer Information may be recorded by us or them. For your protection, any communication with us may be recorded and monitored.

    4. As part of these Verification Checks, we may request additional documentation or information from you and we will advise you of such requests at the time.

    5. Whilst we are performing the Verification Checks we may restrict your access to the Service in whole or in part including but limited to, preventing the withdrawal of funds in your Account.

    6. If, following Verification Checks, we are unable to verify your Customer Information and/or you are unable or unwilling to provide such additional documentation or information that we may request as part of the Verification Checks then we will:

      1. Close your Account;

      2. Return any balance on your Account, up to the value of your deposit(s). Any winnings above your deposit(s) will not be returned; and

      3. Funds forfeited by you in this manner will be donated to a charitable organisation that focusses on education and treatment of gambling addicts and their families.

    7. If, following Verification Checks, you are found to be under 18 years of age then we will:

      1. Close Your Account;

      2. All Transactions made by you will be void;

      3. All winnings on your Account will be retained by us;

      4. All funds deposited by you, less any winnings already withdrawn, will be returned to you by a method of our choice: and

      5. Funds forfeited by you in this manner will be donated to a charitable organisation that focusses on education and treatment of gambling addicts and their families.

  5. Deposits and Withdrawals from your account

    1. Please note that all transactions are processed in US Dollars. You may be impacted by the banks currency conversion charges upon making a deposit or a withdrawal.

    2. BingoCafe offers several different methods for making a deposit or a withdrawal from an account. For further details on the payment options currently offered, and any charges associated click here.

    3. Any deposits into your BingoCafe account will reflect in the Games application showing the cumulative player balance at that time. A personalised "My Accounts" section in the application will give more detailed analysis of gaming activity.

    4. When opening an account with a debit or credit card, you must make sure that you use your own card. The maximum number of cards that may be registered on any individual account at any given time is three.

    5. The minimum initial deposit amount accepted at the site is $20. All subsequent deposits are required to be a minimum of $20.

    6. Your withdrawal will be refunded to the most dominant deposit method used in the last 30 days. Where this is not possible, we will require an alternative payment method to be added to your account e.g. InstaDebit.

    7. In order to comply with banking and licensing regulations, account holders may be required to provide proof of identity and/or address. The following documents may be required:

      • a copy of the front and back of the credit card registered at the Website;

      • proof of address (e.g. utility bill or card/bank statement) reflecting your name and address, and dated not older than three months; and

      • a copy of your Driving Licence or Passport.

      These documents must be scanned and emailed to [email protected] 

    8. Whilst these additional checks are not generally required for Debit card users, we reserve the right to request such documentation prior to processing a withdrawal, should circumstances dictate.

    9. If any sum is incorrectly credited to your account, it shall be up to you to point out this error to us. Otherwise, bets placed subsequently may be cancelled by us. You may withdraw funds from your account at any time providing all payments have been confirmed.

    10. We do not charge for deposits by Bank Transfer, Debit or Credit cards although you should note that some Credit Card Companies categorise betting transactions as `cash` and may levy a fixed and/or interest charge from the date of payment.

    11. You may only make one withdrawal request in any 24 hour period. You will forfeit all amounts held in your Bonus Bucks account when making a withdrawal.

    12. A withdrawal is pending from the time that you issue an instruction to the accounts department to make such withdrawal until the withdrawal is confirmed by the close of business for the next day, which can be up to 24 hours later.

    13. You will be required to meet the wagering requirements of slot and bingo play. For bingo you must wager 3 times and for slots 20 times the sum of all the cash bonuses awarded since the date of your last deposit that earned a bonus.

    14. You may reverse a pending withdrawal at any time prior to such withdrawal being confirmed. In such case, the balance on your Bonus Bucks account will be reinstated.

    15. We reserve the right to withhold the payment of any withdrawal to you in the event that any deposit made by you does not result in the site receiving cleared funds. We also reserve the right to declare any or all Wins null and void from the date of the deposit made by you that did not result in cleared funds.

    16. Furthermore, we reserve the right to withhold the payment of any withdrawal to you until such time as any deposit made by you has cleared and the site has received cleared funds.

    17. The time taken to process your withdrawal is subject to any player and withdrawal verification that is required.

    18. Withdrawals may be requested by clicking on the `Withdraw` button in the Cashier section of the application, and following the instructions given. Withdrawals below $50 and greater than $2000 must be requested by email to [email protected].

    19. The minimum withdrawal is US$10. You may elect to donate any residual balance to charity.

  6. Segregation of player funds

    1. Your real money balances are retained in a segregated bank account distinct from those bank accounts utilized by the Company to operate its business. While the Company provides monthly updates to the Regulator confirming the solvency of the Company, you are advised that there are certain risks associated with these funds in the unlikely event that the Company becomes insolvent. Further details can be found at www.gamblingcontrol.org/players 

  7. Inactive & Dormant accounts

    1. If you do not log into your account for a period of 12 months, your account will be deemed 'Inactive’.

    2. If your account is Inactive for a period of one year then your account will be deemed ‘Dormant’.

    3. If your account is Dormant and has a balance, we will use reasonable efforts to notify you via the most current contact details you provided to us that there is a balance in the Dormant account which may be withdrawn by you.

    4. If we receive no response from you within 60 days of the notification being sent by us or you have not withdrawn the balance from the Dormant account within 60 days of us sending the notification to you, the balance in the Dormant account will be considered abandoned and will be retained by us. At such point we will close your account.

  8. Closing an account

    1. We reserve the right to close your account at any time, without stating our reasons.

    2. You have the right to close an account at any time as long as you have complied with the terms stated in these terms and conditions, and providing the account does not show a balance is due to us. You should indicate your desire to close an account in writing, via e-mail or letter.

    3. Such closure shall occur within 72 hours after receipt by us of your request. You accept that you shall remain responsible for any activity on your account between advising us of your notification and the closure of your account by us. We are not liable for the non-receipt of any account closure requests.

    4. Upon closure, you shall be sent the cash balance held in the account provided that any wagering requirements have been met. Closure of an account will automatically render any open games, bonus monies, pre-purchased tickets and entries in any promotions as void.

  9. Data Privacy

    1. All information on your Account held by us is securely stored and remains confidential except where otherwise stated in the Terms and Conditions (including, for the avoidance of doubt, the Privacy Policy).

    2. We are required by law to comply with data protection requirements in the way in which we use any personal information collected from you in your use of the Services. We therefore take very seriously our obligations in relation to the way in which we use your personal information.

    3. Prior to your use of and during your use of the Services it will be necessary for us to collect certain information about you, including your name and date of birth, your contact details, and may also include information about your marketing preferences.

    4. By providing us with your personal information, you consent to our processing your personal Information:

      1. for the purposes set out in the Terms and Conditions (including the Privacy Policy); and

      2. for other purposes where we need to process your personal information for the purposes of operating the Services, including by sharing it with our service providers and agents for these purposes. We may also disclose your personal information in order to comply with a legal or regulatory obligation.

    5. We may retain copies of any communications that you send to us (including copies of any emails) in order to maintain accurate records of the information that we have received from you.

    6. To read our Privacy Policy, please click here. The Privacy Policy forms part of these terms and conditions. You agree that you have read and understand our Privacy Policy.

  10. Warranties, representations and covenants

    1. You warrant, represent and covenant with us (and acknowledge that we are relying on such warranties, representations and covenants) that:

      1. You are of sufficient legal age and are legally allowed to use the Service in the jurisdiction where you are located.

      2. Your use and interest in the Service is personal and you are using the Service only for your own private entertainment.

      3. You are solely responsible for recording, reporting, paying and accounting to any relevant governmental or taxation authority for any tax or other levy that may be payable on your winnings from the Service.

      4. You agree and acknowledge that you will not provide any information or make any statement to us that is untrue, false, incorrect or misleading including in particular (but not limited to) information relating to your identity and contact details.

      5. Any and all information that you have provided to us is true (and will continue to be true) in every respect throughout the term of this Agreement and you agree to duly notify us of any changes to such information immediately.

      6. You will not use the Service to engage in any activity which you know, or reasonably ought to know, will (or may) be illegal in the jurisdiction where you are located.

      7. You are solely responsible for the acquisition, supply and maintenance of all of the computer equipment and telecommunications networks and Internet access services and all other consents and permissions that you need to use in order to access the Service.

      8. All monies used by you in the Service are lawfully yours and are not obtained from an illegal source.

      9. You will not deliberately take steps to prevent us from identifying your location when using the Service.

      10. You are legally able to enter into contracts.

      11. You have not been excluded from gambling.

      12. You have not already had an Account closed by us in accordance with clause 23 or at your request under clause 12 (Responsible Gambling); and

      13. You understand and accept the risk that by using the Service you may win or lose money.

  11. Username, password & Customer Information

    1. When opening a bingocafe.com account, you are required to choose a username and password that will be used to access your account. These should be kept secure. You can change your password at any time via the Options function in the application.

    2. You are responsible for the secrecy of your own Username and Password. Bets placed by third parties aware of these details will be considered valid. It is also your sole responsibility to ensure that all information supplied is accurate and up to date at all times.

    3. Usernames or nicknames may not be offensive, contain obscenities or promote other sites, or URLs.

    4. BingoCafe reserves the right to change, or request a change to any Username or nickname without further notice, that contains any of the above.

    5. Should you not comply with any request with respect to a change to your Username or Nickname then BingoCafe reserves the right to suspend your account until such time as your Username or nickname has been changed.

  12. Responsible Gambling

    1. While the majority of people do gamble responsibly, for some, gambling can become a problem. We are therefore committed to providing our customers with a responsible gambling environment. To this end, we have put together a range of controls and assistance to tackle the issue of problem gambling. This can be reviewed in our Responsible Gambling policy and includes options to restrict your gambling by setting deposit limits and loss limits, reality check and session timeout options and take-a-break.

    2. Should you wish to exclude yourself from the Service, BingoCafe offers a self-exclusion program explained here

  13. Promotions

    1. We run promotional programmes which you may benefit from. Advertised offers are generally limited to one per customer and are subject to additional terms and conditions appropriate to such offers. You agree to abide by the terms and conditions of these promotional programmes.

    2. We reserve the right to amend or withdraw any promotion at any point for whatever reason.

    3. BingoCafe reserves the right to revoke and withhold all future bonus entitlements from you if, in our sole discretion, we deem that you are abusing the benefits of receiving bonus monies.

    4. You will not be eligible for bonuses or jackpots if you have not made an initial deposit at bingocafe.com.

    5. Bonuses and winnings derived from them may not be withdrawn from your account unless the wagering requirements have been met. These wagering requirements are described above in the section on Deposits and Withdrawals. Where you attempt a withdrawal and the wagering requirements have not been met, then we reserve the right to reverse the pending withdrawal. Bonus Bucks may not be withdrawn under any circumstances.

  14. Opening hours

    1. The bingocafe.com website is available to take bets 24 hours a day, 7 days a week. The only exception to this will be planned or unplanned `downtime` where our servers are unable to accept bets.

  15. Disputes

    1. If you have a dispute with the Service you should in the first instance contact us directly as soon as possible by emailing [email protected].

    2. Should you not be satisfied with our response, you have the right to lodge a complaint with our regulators, the Alderney Gambling Control Commission. (Their website is located at www.gamblingcontrol.org).

  16. Age restrictions

    1. You may not use the Service if you are under 18 years of age or under the age of legal consent to use the Service under the laws that apply to you or the jurisdiction in which you live, whichever is higher.

  17. Territorial matters

    1. This service is only available to those individuals who are residents in those countries not listed in the "Prohibited Countries" list and as such he/she will be able to proceed without a pop-up message appearing explaining why his/her registration cannot be completed.

    2. Online gambling may not be legal in some jurisdictions. You accept sole responsibility for determining whether your use of the Service is legal in the country where you reside and accept that we make no representation as to the legality of your use of the Service. Under no circumstances will bingocafe.com be liable to you for any breach of any State or Country law that may occur as a result of your use of the Service. The Company reserves the right to restrict your use of the Service at any time if you are found to be in breach of this clause.

    3. You agree not to attempt to circumvent our jurisdictional controls to access the Service, whether by use of a virtual private network or otherwise.

  18. Other Restrictions

    1. You may not use the Service on behalf of somebody else either as nominee, intermediary or other capacity.

    2. You may not use the Service if you are an employee of the Company or any of its associates.

  19. Valid bets

    1. We do not accept bets by telephone or e-mail. Our staff cannot place bets on your behalf.

    2. We cannot be held responsible for an incorrectly placed bet or bet not being placed for any reason, including but not limited to; computer malfunctions and failure of telecommunications services or internet connections. We will not honour `bets` that have been submitted to us, but not confirmed in the manner described above.

    3. bingocafe.com accepts no responsibility for the loss of connection between a client`s Device and its Games server howsoever caused.

    4. In the event of a disconnection occurring either immediately prior to or at any stage of a game, our server will continue to automatically "play" all valid bets. Winning bets will automatically result in the crediting of the customer’s account.

    5. Where all winners have been credited for any particular game as recorded in our database, we will not issue refunds for any losing ticket, regardless of whether or not the client was able to view the ticket and/or game in question.

    6. In the event of a malfunction at any of the games, all pays and plays will be voided. (Please refer to the game rules).

    7. Any winnings derived from play by customers acting together or in a collective fashion with the intent of gaining an unfair advantage over the Website, or its games, or promotions offered, or other customers will be voided. All winnings derived from voided winnings will also be declared void. Funds forfeited by you in this manner will be donated to a charitable organisation that focusses on education and treatment of gambling addicts and their families.

    8. Bets on our products will be void if our products (whether electronically obtained or obtained by other means) are counterfeited, mutilated, forged, altered or tampered with in any way, if illegal, mechanically or electronically reproduced, obtained outside authorized legitimate channels or if they contain printing, production, typographical, mechanical, electronic or any other errors. Errors due to the computer hardware or internet connection are your sole responsibility. No refunds shall be given. Taxes, if any, on any winnings are your sole responsibility.

  20. Incorrect credits

    1. In the event that a sum is mistakenly credited to your account we shall be entitled to make the appropriate adjustment to your account.

    2. In the event that a sum is mistakenly credited to your account, and this money is withdrawn, then you agree to reimburse us this money upon request.

  21. Intellectual Property Rights

    1. All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material forming part of the Service are subject to copyright and other proprietary rights which are either owned by us or used under license from third party rights owners. To the extent that any material comprised within the Service may be downloaded or printed then such material may be downloaded to a single device only (and hard copies may be printed) solely for your own personal, non-commercial use.

    2. Under no circumstances shall the use of the Service grant to you any interest in any intellectual property rights (for example copyright, know-how or trademarks) owned by us or by any third party whatsoever, other than a personal, non-exclusive, non-sub-licensable license to use such intellectual property rights in connection with your personal, non-commercial use of the Service.

    3. No rights whatsoever are granted to use or reproduce any trademarks or logos which appear on the Website except as specifically permitted in accordance with these terms and conditions.

    4. You may not, nor may you allow any other person to copy, store, publish, rent, license, sell, distribute, alter, add to, delete, remove or tamper with the Website or any part of it in any way or directly or indirectly disrupt or interfere (or attempt to disrupt or interfere) with or alter the Website, other than in the course of viewing or using the Website in accordance with the terms and conditions.

    5. All intellectual property rights in the name "BingoCafe", the logos, designs, trademarks and other distinctive brand features of BingoCafe and any content provided by BingoCafe or any third party for inclusion on the Website vest in BingoCafe or the applicable third party. You agree not to display or use such logos, designs, trademarks and other distinctive brand features in any manner without our prior written consent.

  22. Game rules

    1. The rules governing individual games available at BingoCafe can be found on each game’s information tab. The game rules should be considered by you prior to your use of the Service.

    2. The games shown here are conducted outside of the jurisdiction of Alderney and conducted with an entity not regulated or monitored by the Alderney Gambling Control Commission.

  23. Reservation of Rights.

    We reserve the right to:

    1. Close your Account at any time without stating our reasons;

    2. Close your Account and withhold payment of monies and recover from your account the amount of any affected pay-outs, bonuses or winnings if we know or reasonably suspect you of any of the following:

      1. Being in breach of any of the provisions of this Agreement;

      2. Being in breach of any applicable law;

      3. Involvement in any form of collusion, fraudulent practice or unlawful or improper activity;

      4. Being resident in or accessing the Service from any of those jurisdictions listed in the Prohibited Countries list;

      5. Manipulation of the Service; and

      6. Use of the Service for any other purpose than for what it is intended;

    3. Deduct or reverse any funds that may have been incorrectly applied to your Account as a result of error, omission or otherwise and to void any Transactions that you may have placed using such incorrectly applied funds;

    4. Void any winnings or withdrawals from a transaction which are found to have been as a result of a malfunction and take any necessary action to correct such malfunction. A malfunction is considered to be a failure of any system or systems, hardware or software that would cause an error in the processing of a gaming transaction such that the normal processing of that transaction is interrupted and unrecoverable. Any unexpected programming error or wrong data validation which gives different results than what is expected or required will be considered a technical malfunction for these purposes.

    5. Amend the Prohibited List of countries, which may result in us having to close your Account;

    6. Request such documentation or information from you at any time for the purposes of undertaking Verification Checks and your Account may be suspended and any funds in the Account may be withheld until such documentation or information is provided by you;

    7. Close duplicate or additional accounts, and to make void any Transactions placed in duplicate or additional Accounts;

    8. Alter, change or refuse any payment method available for depositing or withdrawing funds to or from your Account for any reason;

    9. Vary the standard deposit or withdrawal limits on the Service for individual customers at our discretion;

    10. Use your Personal Information to contact you in relation to your Account;

    11. Refuse or accept only part of any Transaction made by you through your Account;

    12. Withhold a withdrawal in the event that you make a deposit without the Website receiving cleared funds. We also reserve the right to, in that case, withhold any winnings that have been won after the date of the first deposit that did not result in cleared funds;

    13. Amend the rules governing individual games available on the Service; and

    14. Withhold or void any withdrawal or winnings or amend any policy in the event that we suspect you of abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific rules governing individual games on the Service

  24. Chat facility

    1. Do not reply to any messages that are hostile, rude or inappropriate. Instead, let us know about them by emailing us.

    2. When using the Chat facility you should always take the following precautions: Keep your identity private. Do not give out your full name, address, telephone number, E-Mail address, or any other information (other than that specifically requested by the Chat Moderator), that could help someone discover your actual identity.

    3. We want you to get the most out of your use of the Chat facility and therefore we insist that the following rules are observed when using it:

      1. You must not post or transmit through the site any defamatory, threatening, obscene, harmful or pornographic material or material which would violate or infringe in any way upon the rights of others (including intellectual property rights, rights of confidentiality, or rights of privacy) or cause distress or inconvenience or which do not comply with all relevant laws.

      2. You must not express opinions that are vulgar, crude, sexist, racist or otherwise offensive, nor may you use offensive, indecent or abusive language.

      3. You must always treat other users with respect. No harassment of other users is allowed.

      4. You shall not post or otherwise make available in the Chat facility, any material which you do not own without the express permission of the owner of the material.

      5. You may not copy, download, reproduce, republish, broadcast, transmit in any manner whatsoever, any material on the www.bingocafe.com site without permission from the Chat Moderator.

      6. You may not discuss or promote any other online gambling website.

      7. You must respect the authority of the Chat Moderator or the Chat Leader at all times.

      8. You may not discuss your account information or status with other users.

      9. You may not use the Chat facility to use as a forum to take up any complaints. Complaints may be sent to [email protected] 

    4. By submitting information in the Chat facility, you grant bingocafe.com a non-exclusive worldwide royalty-free perpetual non-revocable licence to use, distribute, adapt, modify, display, reproduce and transmit such information in any and all media in any manner in whole or in part without any duty to account to you. You also grant BingoCafe the right to grant licences to users of bingocafe.com to view and copy such information for personal use.

    5. The Chat facility is provided for your use. The views and opinions that may be expressed in the Chat Room do not reflect those of bingocafe.com or any of its employees. You agree to indemnify, defend and hold harmless bingocafe.com from any and all losses, liabilities, claims, damages, expenses or costs asserted by any third party in connection with your use of bingocafe.com.

    6. bingocafe.com reserves the right to edit or delete any messages left on the Chat board, including without limitation any message which contravenes the rules above.